Privacy Policy

1. Introduction

Welcome to RasoiExpress's Privacy Policy. This policy explains how we collect, use, disclose, and protect your personal information when you use our food ordering platform.

By using RasoiExpress, you consent to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide

When you create an account or use our services, we collect:

• Account Information: Phone number, name, email address, password
• Profile Information: Delivery addresses, location (city, state, locality)
• Order Information: Food items ordered, delivery addresses, special instructions, payment method
• Communication: Messages, reviews, ratings, and feedback you provide
• Support Inquiries: Information you provide when contacting customer support

2.2 Information Collected Automatically

When you use our platform, we automatically collect:

• Device Information: Device type, operating system, browser type, IP address
• Usage Information: Pages visited, features used, time spent on platform, search queries
• Location Information: Approximate location based on IP address or GPS (with permission)
• Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Information from Third Parties

• Information from Partners about order fulfillment and delivery
• Payment information from payment processors (we do not store full payment card details)
• Analytics data from third-party analytics services

3. How We Use Your Information

3.1 Service Delivery

• Process and fulfill your food orders
• Connect you with restaurant and food Partners
• Facilitate order tracking and delivery
• Send order confirmations and status updates
• Handle payments and refunds

3.2 Platform Improvement

• Improve and personalize your experience
• Develop new features and services
• Analyze usage patterns and trends
• Conduct research and analytics
• Test and optimize platform performance

3.3 Communication

• Send important service notifications
• Respond to your inquiries and support requests
• Send promotional offers and marketing communications (with your consent)
• Notify you about platform updates and new features

3.4 Safety and Security

• Verify your identity and prevent fraud
• Maintain platform security and prevent abuse
• Calculate trustworthiness scores
• Enforce our Terms & Conditions
• Comply with legal obligations

4. How We Share Your Information

4.1 With Partners

We share necessary information with restaurant and food Partners to fulfill your orders:

• Your name, phone number, and delivery address
• Order details and special instructions
• Trustworthiness score (to help Partners assess order reliability)

4.2 Service Providers

We work with third-party service providers who assist us in:

• Payment processing
• SMS and notification delivery
• Cloud hosting and storage
• Analytics and data analysis
• Customer support tools

These providers are bound by confidentiality obligations and may only use your information for specified purposes.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• Enforcement of our Terms & Conditions
• Protection of our rights, property, or safety
• Emergency situations involving public safety

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to this Privacy Policy.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements
• Maintain trustworthiness scores and order history

When information is no longer needed, we securely delete or anonymize it. Anonymized data may be retained indefinitely for analytics and research purposes.

6. Your Rights and Choices

6.1 Access and Update

You have the right to:

• Access your personal information through your account settings
• Update or correct inaccurate information
• Request a copy of your data

6.2 Deletion

You can request deletion of your account and personal information by:

• Contacting our support team
• Submitting a deletion request through your account settings

Note: Some information may be retained as required by law or for legitimate business purposes.

6.3 Marketing Communications

• Opt out of promotional emails by clicking "unsubscribe" in any marketing email
• Manage notification preferences in your account settings
• Contact us to opt out of SMS marketing (service-related SMS will continue)

6.4 Location Services

• Control location access through your device settings
• Disable location services in the app settings

6.5 Cookies

• Manage cookie preferences through your browser settings
• Note: Disabling cookies may affect platform functionality

7. Data Security

We implement appropriate technical and organizational measures to protect your information:

7.1 Security Measures

• Encryption of data in transit and at rest
• Secure password hashing (SHA-256)
• Regular security assessments and updates
• Access controls and authentication
• Secure hosting infrastructure
• Employee training on data protection

7.2 Your Responsibility

• Keep your password confidential
• Use strong, unique passwords
• Log out after using shared devices
• Report any suspected security breaches

Note: While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to following industry best practices.

8. Children's Privacy

RasoiExpress is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Parents or guardians who believe their child has provided us with information should contact us immediately.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services.

9.2 Types of Cookies We Use

9.3 Third-Party Tracking

We use third-party analytics services (such as Google Analytics) to understand platform usage. These services have their own privacy policies governing data use.

10. International Data Transfers

RasoiExpress primarily operates in India. However, some of our service providers may be located outside India. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

11. Trustworthiness Score System

To maintain platform integrity and protect Partners, we calculate a trustworthiness score based on:

• Order completion rate
• Cancellation history
• Partner flags and feedback
• Payment behavior
• Account verification status

This score is shared with Partners to help them assess order reliability. Users with low scores may face order restrictions.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• New features or services
• Legal or regulatory requirements
• Feedback from users

We will notify you of significant changes by:

• Posting the updated policy on our platform
• Updating the "Last Updated" date
• Sending email notifications for material changes

Your continued use of the platform after changes indicates acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

14. Compliance with Indian Laws

RasoiExpress complies with applicable Indian data protection laws, including:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

We are committed to protecting your privacy rights in accordance with Indian legal requirements.