Terms & Conditions

1. Acceptance of Terms

Welcome to RasoiExpress! By accessing or using our website and mobile applications (collectively, the "Platform"), you agree to comply with and be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, please do not use our Platform.

We reserve the right to modify these Terms at any time. Your continued use of the Platform after any changes indicates your acceptance of the new Terms.

2. Definitions

"Platform" refers to the RasoiExpress website, mobile applications, and all associated services.
"User" refers to any person who accesses or uses the Platform, including customers and partners.
"Partner" refers to restaurants, home cooks, cafeterias, and takeaways registered on our Platform.
"Services" refers to the food ordering and delivery facilitation services provided through the Platform.
"Order" refers to a food purchase request placed through the Platform.

3. User Eligibility

To use RasoiExpress, you must:

Be at least 18 years of age or the age of majority in your jurisdiction
Have the legal capacity to enter into binding contracts
Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Not be previously suspended or removed from the Platform

4. User Account

4.1 Registration

To place orders, you must create an account by providing a valid phone number and other required information. You are responsible for maintaining the confidentiality of your account credentials.

4.2 Account Security

You are solely responsible for all activities that occur under your account
Notify us immediately of any unauthorized use of your account
We are not liable for any loss or damage arising from unauthorized account access
Do not share your account credentials with others

4.3 Account Termination

We reserve the right to suspend or terminate your account at our discretion, including for violation of these Terms, fraudulent activity, or any other conduct deemed harmful to the Platform or other users.

5. Ordering Process

5.1 Placing Orders

When you place an order through RasoiExpress:

You make an offer to purchase food items from the selected Partner
Order confirmation does not guarantee acceptance by the Partner
Partners have the right to accept or reject orders at their discretion
All orders are subject to availability of items

5.2 Order Accuracy

You are responsible for ensuring the accuracy of your order details, including:

Food items and quantities
Delivery address and contact information
Special instructions or dietary requirements
Payment method selection

5.3 Order Modifications and Cancellations

Once an order is accepted by a Partner, modifications may not be possible
Cancellation policies vary by Partner and order status
Cancellations may affect your trustworthiness score
Frequent cancellations may result in account restrictions

6. Pricing and Payment

6.1 Prices

All prices are set by Partners and displayed in Indian Rupees (INR)
Prices include or exclude GST as indicated by the Partner
Prices are subject to change without notice
Any applicable discounts will be clearly displayed

6.2 Payment Methods

RasoiExpress accepts the following payment methods:

Cash on Delivery (COD)
UPI payment to delivery person

6.3 Zero Commission Model

RasoiExpress operates on a zero-commission model. We do not charge Partners any commission on orders, which helps keep prices lower for customers. However, we may charge a nominal platform fee in the future with advance notice.

7. Delivery

7.1 Delivery Service

Delivery services are provided by Partners or their designated delivery personnel
RasoiExpress facilitates the connection but does not directly provide delivery services
Delivery times are estimates and may vary based on various factors
Partners determine their own delivery areas and minimum order amounts

7.2 Delivery Issues

In case of delivery issues:

Contact the Partner directly through the order tracking page
Report issues to RasoiExpress support if unresolved
We will work with Partners to resolve delivery problems

8. User Conduct

You agree not to:

Use the Platform for any unlawful purpose or in violation of these Terms
Impersonate any person or entity
Interfere with or disrupt the Platform's operation
Attempt to gain unauthorized access to any part of the Platform
Use automated systems or bots to access the Platform
Post false, inaccurate, or misleading information
Harass, abuse, or harm Partners or other users
Engage in fraudulent activities or payment disputes without valid reason
Reverse engineer or attempt to extract source code from the Platform

9. Trustworthiness Score

RasoiExpress maintains a trustworthiness score system for users based on:

Successful order completions
Order cancellations
Partner feedback and flags
Payment behavior

Users with low trustworthiness scores may face restrictions including order limitations or account suspension. This system helps maintain platform integrity and protects Partners.

10. Intellectual Property

10.1 Platform Content

All content on the Platform, including but not limited to text, graphics, logos, images, software, and design, is the property of RasoiExpress or its Partners and is protected by intellectual property laws.

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes. You may not:

Copy, modify, or create derivative works of Platform content
Use Platform content for commercial purposes without authorization
Remove or alter any copyright, trademark, or proprietary notices

11. Disclaimers

11.1 Platform "As Is"

The Platform is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding:

Platform availability, reliability, or functionality
Accuracy or completeness of information
Quality, safety, or legality of food items
Conduct or reliability of Partners

11.2 Third-Party Services

RasoiExpress is a platform that facilitates connections between customers and Partners. We are not responsible for:

Food quality, preparation, or safety
Actions or omissions of Partners or delivery personnel
Disputes between users and Partners
Food allergies, dietary restrictions, or health issues

12. Limitation of Liability

To the maximum extent permitted by law, RasoiExpress shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or use
Food-borne illnesses or health issues
Delivery delays or failures
Partner conduct or service quality
Loss or theft during delivery

Our total liability shall not exceed the amount paid by you for the specific order giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless RasoiExpress, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use of the Platform
Your violation of these Terms
Your violation of any rights of another party
Your conduct or actions on the Platform

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts in [Your City], India.

14.3 Informal Resolution

Before filing any formal claim, you agree to contact us to attempt to resolve the dispute informally. We are committed to working with you to reach a fair resolution.

15. Partner Terms

Separate terms apply to Partners who register to offer their services on the Platform. Partner-specific terms cover:

Registration requirements and verification
Menu management and pricing
Order acceptance and fulfillment obligations
Quality standards and food safety compliance
Payment terms and settlement
Performance metrics and ratings

16. Privacy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our practices.

17. Force Majeure

RasoiExpress shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including:

Natural disasters or extreme weather conditions
Government actions, regulations, or restrictions
Labor disputes or strikes
Internet or telecommunications failures
Pandemics or public health emergencies
War, terrorism, or civil unrest

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Platform, constitute the entire agreement between you and RasoiExpress regarding your use of the Platform.

20. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Email: info@rasoiexpress.com
Phone: +91 9545410696
Address: [Your Company Address]